1. Introduction

Knowles Property Sales (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you use our website, contact us, or engage with our property services.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and where applicable, international privacy laws such as the EU GDPR and California Consumer Privacy Act (CCPA).

By using our website, you agree to the practices described in this policy.

2. Who We Are

Data Controller:
Knowles Property Sales
The Finance House, 33 Talbot Rd, Talbot Green, Pontyclun CF72 8AD

We determine the purposes and means of processing your personal data.

For any privacy-related queries, you can contact us using the details provided in Section 13.

3. Information We Collect

We may collect and process the following categories of personal data:

3.1 Information you provide directly

• Full name
• Email address
• Telephone number
• Postal address
• Property preferences and requirements
• Financial information (where relevant to property enquiries)
• Messages sent via contact forms or email

3.2 Information collected automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on site
• Referral sources
• Location data (general, not precise)

3.3 Property-related data

If you are buying, selling, or enquiring about a property:

• Property search criteria
• Viewing history
• Offer details (where applicable)

4. How We Use Your Data

We use your personal data for the following purposes:

• To respond to enquiries and provide estate agency services
• To arrange property viewings and valuations
• To manage sales and lettings processes
• To communicate updates about properties or services
• To improve our website, services, and customer experience
• To comply with legal and regulatory obligations
• To prevent fraud or misuse of our services
• To send marketing communications (only where consent has been provided)

5. Legal Basis for Processing

We process your personal data under the following lawful bases:

• Contractual necessity: to deliver estate agency services you request
• Legal obligation: compliance with UK laws and regulations
• Legitimate interests: improving services, marketing, and business operations
• Consent: where you have opted in to marketing or cookies

You may withdraw consent at any time.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and analyse website performance.

6.1 Types of cookies we use:

• Essential cookies: required for website functionality
• Performance cookies: help us understand website usage
• Functionality cookies: remember your preferences
• Marketing cookies: used to deliver relevant advertisements

6.2 Third-party tracking

We may use third-party services such as:

• Google Analytics
• Facebook Pixel or similar advertising tools
• Property listing or CRM platforms

These third parties may collect anonymised usage data in accordance with their own privacy policies.

6.3 Managing cookies

You can control or disable cookies through your browser settings. Some features of the website may not function properly if cookies are disabled.

7. How We Share Your Data

We do not sell your personal data. However, we may share your information with:

• Property vendors and buyers where necessary
• Mortgage advisors, solicitors, and financial service providers
• Third-party service providers (IT systems, CRM platforms, marketing tools)
• Regulatory bodies or law enforcement where required by law

All third parties are required to handle your data securely and lawfully.

8. Data Storage and Security

We take appropriate technical and organisational measures to protect your personal data, including:

• Secure servers and encrypted systems
• Access controls and authentication procedures
• Regular system monitoring and security updates
• Staff training on data protection

While we take reasonable steps to protect your data, no system is completely secure.

9. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes we collected it for, including:

• Legal and regulatory requirements
• Contractual obligations
• Dispute resolution and record keeping

When data is no longer required, it is securely deleted or anonymised.

10. Your Data Protection Rights

Under UK GDPR, you have the following rights:

• Right of access: request a copy of your personal data
• Right to rectification: correct inaccurate or incomplete data
• Right to erasure: request deletion of your data
• Right to restrict processing: limit how we use your data
• Right to data portability: receive your data in a structured format
• Right to object: object to processing based on legitimate interests or marketing
• Right to withdraw consent: at any time where consent is used

To exercise these rights, contact us using the details below.

11. International Data Transfers

If your data is transferred outside the UK or European Economic Area, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses
• Adequacy decisions
• Secure processing agreements

12. Children’s Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal data from children. If we become aware that such data has been collected, we will delete it promptly.

13. Contact Us

If you have any questions about this Privacy Policy or your personal data, you can contact:

Knowles Property Sales
Email: Info@knowlespropertysales.co.uk
Phone: 01443 606877
Address: The Finance House, 33 Talbot Rd, Talbot Green, Pontyclun CF72 8AD

14. Complaints

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):
https://www.ico.org.uk

15. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our website indicates acceptance of any updates.